Thank you for your interest in East Cooper Community Outreach. As we grow, we are in search of diverse, dedicated, energetic, and motivated individuals to join our team.

Patient Care Coordinator

The Patient Care Coordinator is a full-time (37-40 hours a week) administrative position in the Health Services Department. This position may be split into two part-time roles dependent on the candidate pool. This position will interact with ECCO patients, volunteers, staff, medical professionals, medical students, vendors, and partner agencies.   This position has four main areas of responsibility: patient scheduling/follow-up, medical reception/assisting, coordinating care, and execution of administrative programming, for two MUSC-partner medical clinics-CARES (evening clinic) and Partners in HealthCare (daytime). 

This position will increase the awareness of ECCO in the community to help the organization advance its mission of providing assistance, guidance and resources to help our neighbors navigate through life’s challenges.

The individual in this role must maintain the utmost professionalism to protect patient confidentiality in accordance with HIPAA regulations and ECCO confidentiality policies. Strong verbal, and written communication skills are essential. Decisive judgment, the ability to work collaboratively in a fast-paced environment, with the ability to shift from task to task while maintaining calm. Friendly, customer service skills are essential in developing and building relationships with patients, community organizations, and members of health care.

This position reports directly to the Senior Manager of Health Services. Typical work hours are 8:30 AM – 4:30 PM Monday through Thursday and 8:30 AM – 4:00 PM on Friday.  During certain times of the year, the hours may need to change to meet the demands of the position. Additionally, this position will be required to attend some special events for the organization in the evenings or on weekends.

Required Education and Certifications: 
High School Diploma or GED, with a minimum of 1- 2 years of experience and CPR certified.
Two year college degree preferred

Required Qualifications and Skills:

  • Understanding of non-profit organizations, healthcare, DHEC, OSHA, and HHS standards
  • Demonstrated ability to be compliant with HIPAA regulations and confidentiality practices
  • Ability to utilize multiple software and Electronic Medical Record systems
  • Working knowledge of South Carolina Healthy Connections and Medicare Plans
  • A general understanding of medical terminology and abbreviations
  • Attention to detail and process-oriented thinking
  • Experience in Microsoft Word, Box and Google’s G Suite
  • Exemplary customer service and organizational skills
  • Excellent time management skills
  • Commitment to teamwork to coordinate with doctors, students, nurses, health care personnel, volunteers, and ECCO colleagues
  • The ability to work independently and multitask
  • Strong verbal and written communication skills to communicate with patients and the health care team
  • Ability to identify needs and provide patient-centered care 

Preferred Skills and Education:

  • Spanish speaking, a plus
  • Bachelor’s Degree in Healthcare Administration, Public Health, Community Health, or Nursing
  • Certified Medical Assistant (recommended) 
  • Certification in Care Coordination (recommended)
  • Experience using Practice Fusion, Care Connect, Med-IT, and/or Charity Tracker

Patient Care Coordinator Responsibilities 

  • Receiving and answering emails, telephone calls, and mail for the health facility 
  • Scheduling appointments for patients, nurses, students and doctors
  • Guiding and connecting patients to community resources and application processes
  • Executing special program and referrals offered at ECCO
  • Checking and verifying information on patient medical records
  • Ensuring adequate medical supplies for the facility
  • Consulting with doctors and nurses about patients’ medical records
  • Ensuring that patient forms and documents are correctly filled in
  • Handling patient concerns and queries professionally

Full-time Salary Range: $38,000.00- $40,000 annual salary with benefits including medical and dental insurance, a 401(3)b plan, and paid vacation and sick leave (Part-time benefits differ)

Application Process:

Interested and qualified candidates should submit a letter of interest, resume and the names of contact information for three professional references via email to jobs@ECCOcharleston.org or by mail to ECCO/Attention of Senior Manager of Health Services/1145 Six Mile Road, Mt. Pleasant, SC 29466.  Review of applications will begin January 17, 2023 with a desired start date by February 1, 2023.