Employment

East Cooper Community Outreach (ECCO) is currently hiring for Client Navigator.

About East Cooper Community Outreach: Founded as an emergency relief effort in 1989 after the devastation from Hurricane Hugo, East Cooper Community Outreach (ECCO) has since grown into a permanent resource for the community with a mission to provide assistance, guidance, and resources to help our neighbors navigate through life’s challenges. Annually, over 2,000 families receive help through ECCO’s Wellness Pantry, Financial Assistance, Dental & Medical Clinics, Prescription Assistance, Clothing Closet, Asset Development Program, and other services. Enhanced through personal interactions with staff who provide individualized support and coaching for each client, ECCO meets each client where they are and helps them navigate the challenges they are facing with care and compassion. ECCO is also a place where people who want to help their neighbors can find meaningful ways to share their time, talent, and treasure. Each month, more than 200 local neighbors give their time, volunteering at ECCO’s main campus and Clothing Closet. For more information, please visit www.ECCOcharleston.org.

Position Summary

The Client Navigator has three main responsibilities: Client Services, Community Partnerships and Referrals, and Training/Assisting Volunteers and AmeriCorps Member. This position is responsible for conducting initial assessments and re-assessments that will identify client needs and barriers affecting financial stability, while offering referrals to resources that will lead to positive changes towards self-sufficiency.

Team ECCO

All members of Team ECCO must maintain the utmost professionalism to uphold organizational standards of excellence, protect client/patient confidentiality, and positively and professionally represent the organization in the community. All positions require an appreciation for service to the community, empathy for our clients, a passion for ECCO’s mission, and a commitment to our core values of compassion, collaboration, respect, and integrity. Because all team members may interact with clients, volunteers, staff, community partners, donors, and ECCO board members, they must possess excellent communication and interpersonal skills.

Reports to: Sr. Manager of Client Navigation
FLSA Status: Non-Exempt

Salary Range: $43,222 – $47,544

Minimum Qualifications:

• Degree or Certification
• 1 year of relevant experience

Preferred Qualifications: Additional skills, knowledge, and attributes that will support the successful completion of position responsibilities.

• Previous experience addressing the needs of vulnerable populations and those experiencing financial distress while working in a non-profit outreach setting
• Ability to use Microsoft Office software and Google’s workspace
• Capable of learning a donor database program

Work Environment and Physical Demands:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. No adverse environmental conditions are expected. This is largely a sedentary role; however, standing and walking may be occasionally required for client interaction and/or special event participation. The position frequently communicates with employees, volunteers, and clients; the ability to exchange accurate information in these situations is required.

Supervisory Requirements: None

Typical work hours are between 8:30 AM – 4:30 PM, Monday through Thursday and 8:30 AM – 4 PM on Fridays.  Additionally, all staff are required to attend occasional special events in the evenings or on weekends.  A modified work schedule may be required during construction.

ECCO offers a caring and supportive work environment, opportunity for advancement, and a competitive benefits package including health and dental insurance, generous paid time off, and a retirement plan.

Application Process:

Applications will be accepted beginning August 2 and will continue to be accepted until the position is filled. Interested candidates should submit a letter of interest and resume, via email to jobs@ECCOcharleston.org or submit by mail to:

ECCO
Attn: Client Navigator Search
1145 Six Mile Road
Mount Pleasant, SC 29466

Review of applicants will begin on August 5 with a desired hire date of September 15.

East Cooper Community Outreach (ECCO) is currently hiring for Clinic Office Manager

About East Cooper Community Outreach: Founded as an emergency relief effort in 1989 after the devastation from Hurricane Hugo, East Cooper Community Outreach (ECCO) has since grown into a permanent resource for the community with a mission to provide assistance, guidance, and resources to help our neighbors navigate through life’s challenges. Annually, over 2,000 families receive help through ECCO’s Wellness Pantry, Financial Assistance, Dental & Medical Clinics, Prescription Assistance, Clothing Closet, Asset Development Program, and other services. Enhanced through personal interactions with staff who provide individualized support and coaching for each client, ECCO meets each client where they are and helps them navigate the challenges they are facing with care and compassion. ECCO is also a place where people who want to help their neighbors can find meaningful ways to share their time, talent, and treasure. Each month, more than 200 local neighbors give their time, volunteering at ECCO’s main campus and Clothing Closet. For more information, please visit www.ECCOcharleston.org.

Position Summary

The Clinic Office Manager oversees daily operations of our free clinics that provide medical and dental services. The vision of this client-facing service area is to deliver accessible, compassionate, and high-quality medical and dental care by providing resources to enhance and empower the health and well-being of our community.  This position confidently ensures service excellence, supervises two part-time staff, streamlines admin/intake processes, optimizes patient scheduling and fosters collaboration to enrich patient experiences. To successfully oversee these services to the uninsured, the Clinic Office Manager must prioritize patient care, understand unified care processes, navigate multiple programs/systems and facilitate provider-organization partnerships to execute ECCO’s mission.

Team ECCO

All members of Team ECCO must maintain the utmost professionalism to uphold organizational standards of excellence, protect client/patient confidentiality, and positively and professionally represent the organization in the community. All positions require an appreciation for service to the community, empathy for our clients, a passion for ECCO’s mission, and a commitment to our core values of compassion, collaboration, respect, and integrity. Because all team members may interact with clients, volunteers, staff, community partners, donors, and ECCO board members, they must possess excellent communication and interpersonal skills.

Reports to: Director of Programs and Services
FLSA Status: Non-Exempt

Salary Range: $23.77 – $26.75

Classification: Part-Time, 29 hours per week

Minimum Qualifications:

• Associates degree in Public Health, Healthcare Management, Healthcare Administration OR
• High School Diploma 3+ years managing a dental (highly preferred) or medical clinic

Preferred Qualifications: Additional skills, knowledge, and attributes that will support the successful completion of position responsibilities.

• Experience working with electronic health records (EHR) systems (Practice Fusion, Open Dental) 
• Experience in working with vulnerable populations preferred 
• Great patient/client service skills; able to manage stressful situations when presented
• Strong communication skills, both oral and written
• Detail oriented and organized; proactive planner 
• Familiarity with HIPAA regulations to manage medical records discreetly and professionally
• Effective work habits including time management, teamwork, and a proactive mindset
• Ability to work in a fast-paced, dynamic, and collaborative team environment
• Ability to use Microsoft Office software and Google’s workspace

Work Environment and Physical Demands:

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and photocopiers. Work may involve exposure to potential hazards and communicable diseases. Employees are required to wear personal protective equipment and follow appropriate protective measures as needed. Frequent periods of bending, standing, and walking are required. The position frequently communicates with employees, practitioners, volunteers, and clients; the ability to professionally exchange accurate and sensitive information in these situations is required.

Supervisory Requirements: Recruits, interviews, hires, and trains new staff; oversees the daily workflow of the team; manages performance in accordance with ECCO policy for 2 part-time positions.

Schedule: Typical work hours are 9 am – 4:30 pm, Monday through Thursday, with occasional evening hours for clinic coverage.

ECCO offers a caring and supportive work environment, opportunity for advancement, and a competitive benefits package including health and dental insurance, generous paid time off, and a retirement plan.

Application Process:

Applications will be accepted beginning August 22 and will continue to be accepted until the position is filled. Interested candidates should submit a letter of interest and resume, via email to jobs@ECCOcharleston.org or submit by mail to:

ECCO
Attn: Clinic Office Manager Search
1145 Six Mile Road
Mount Pleasant, SC 29466

Review of applicants will begin on August 23 with a desired hire date of October 1.