Employment

About East Cooper Community Outreach: Founded as an emergency relief effort in 1989 after the devastation from Hurricane Hugo, East Cooper Community Outreach (ECCO) has since grown into a permanent resource for the community with a mission to provide assistance, guidance, and resources to help our neighbors navigate through life’s challenges. Annually, over 1,500 families receive help through ECCO’s Wellness Pantry, Financial Assistance, Dental & Medical Clinics, Prescription Assistance, Clothing Closet, Asset Development Program, and other services. Enhanced through personal interactions with staff who provide individualized support and coaching for each client, ECCO meets each client where they are and helps them navigate the challenges they are facing with care and compassion. ECCO is also a place where people who want to help their neighbors can find meaningful ways to share their time, talent, and treasure. Each month, more than 275 local neighbors give their time, volunteering at ECCO’s main campus and Clothing Closet. For more information, please visit: www.ECCOcharleston.org.

Position Summary
The Client Navigator and Financial Assistance Coordinator is responsible for two essential service offerings:

• The Client Navigator has four main responsibilities: Client Services, Community Partnerships and Referrals, Training/Assisting Volunteers, and Outreach/Community Event activities. This position is responsible for conducting initial assessments and re-assessments that will identify client needs and barriers affecting financial stability, while offering referrals to resources that will lead to positive changes towards self-sufficiency.
• The Financial Assistance Coordinator oversees the Client Financial Assistance process (first two weeks monthly), ensuring program criteria are accurately met, followed, and reported.

Team ECCO
All members of Team ECCO must maintain the utmost professionalism to uphold organizational standards of excellence, protect client/patient confidentiality, and positively and professionally represent the organization in the community. All positions require an appreciation for service to the community, empathy for our clients, a passion for ECCO’s mission, and a commitment to our core values of compassion, collaboration, respect, and integrity. Because all team members may interact with clients, volunteers, staff, community partners, donors, and board members, they must possess excellent communication and interpersonal skills.

Reports to: Sr. Manager of Client Navigation FLSA Status: Non-Exempt
Salary Range: $43,222 – $47,544

Minimum Qualifications:

• Degree or Certification OR
• 1 year of relevant experience (including client-facing or internship experience)

Preferred Qualifications:
Additional skills, knowledge, and attributes that will support the successful completion of position responsibilities.

• Previous experience addressing the needs of vulnerable populations and those experiencing financial distress while working in a non-profit outreach setting
• Previous experience with the client interview/intake process
• Effective work habits, including time management, teamwork, and a proactive mindset
• The ability to work with minimal supervision
• Ability to use Microsoft Office software, Google’s Workspace, and Box
• Capable of learning a client database program

Work Environment and Physical Demands:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. No adverse environmental conditions are expected. This is largely a sedentary role; however, standing and walking may be occasionally required for client interaction and/or special event participation. The position frequently communicates with employees, volunteers, and clients; the ability to exchange accurate information in these situations is required.

Supervisory Requirements: None

Typical work hours are 8:00 AM – 4:30 PM, Monday through Friday. During certain times of the year, the hours may need to change to meet the demands of the position. Additionally, all ECCO staff members are required to attend occasional special events in the evenings or on weekends, during which time an adjusted work schedule will be created.

ECCO offers a caring and supportive work environment, opportunity for advancement, and a competitive benefits package including health and dental insurance, generous paid time off, and a retirement plan.

Application Process:
Applications will be accepted beginning September 22 and will continue to be accepted until the position is filled. Interested candidates should submit a letter of interest and resume via email to jobs@ECCOcharleston.org or submit by mail to:

ECCO
Attn: Client Navigator and Financial Assistance Coordinator Search
1145 Six Mile Road
Mount Pleasant, SC 29466

Review of applicants will begin immediately, with a desired hire date by October 13, 2025.